Assignments are most commonly used for past due accounts associated with collections activity. Assignments are fully customizable and can be created in Admin > Store Settings. An Assignment is a status used to organize loans based on the loan’s current standing within the collections process. Conversely, the Owner is typically […]
FPD – First Payment Default
Operational FPD Logic in IntroXL Created: April 9, 2026 | Author: Intro | Category: Operations / Rules & Logic Based on historical operational requests and approved business rules, the First Payment Default (FPD) flag logic in IntroXL operates under a specific “cure” window. The logic has been fully tested, reviewed, […]
Borrower Self Service Portal Overview
The borrower portal provides customers with a simple, secure place to manage their loan online. Not only is this convenient for borrowers, it also saves time and money for the lender’s call center. The design focuses on clarity so borrowers immediately understand their current loan status and what actions are […]
Card Decline Disable Policy
Created: February 27, 2026 | Author: Intro | Category: Operations / Payments This article defines which card decline Result keywords should be: blocked immediately blocked conditionally kept retry-eligible routed to ACH or delayed retry excluded from token health scoring The goal is to reduce wasted retries on dead cards while […]
Adding Multiple Scheduled Collections Payments at One Time
Intro XL allows you to create multiple future payments in one step. This is commonly used for post-maturity collections, payment arrangements, or temporary payment plans without restructuring the loan. Key capability: You control the payment amount, number of payments, and frequency. Intro XL automatically creates the full schedule. Where to […]
Intro XL Core Reporting Guide
Month-End Close & Audit Readiness IntroXL includes a wide range of reports, but most lenders rely on a small Core Set for accounting, reconciliation, and daily operations. This guide explains the essential reports and how they fit together to support a GAAP-standard Loan Receivable rollforward. 1) The Controller’s Map (Financial […]
How to Read a Card Number (What Each Part Means)
Payment networks identify the card network and issuing program using the first digits of the card number. The most useful segment for troubleshooting is the BIN (first 6 or 8 digits). Example: 41474004 99999999 0 BIN8 41474004 Account Identifier 99999999 Check Digit 0 1) Major Industry Identifier (MII) First digit […]
Why Some Debit Cards Should Not Be Saved or Tokenized for Loan Repayments
For loan repayments, the requirement is reliable recurring payments, not one-time card success. Some cards can be validated (or even tokenized) and still fail when used for autopay or recurring debits. Important: Tokenization does not equal recurring eligibility. Token creation often only confirms the card exists. Issuers can still block […]
Why Some Debit Cards Should Not Be Saved or Tokenized for Loan Repayments
For loan repayments, the goal is reliable recurring payments, not one-time card success. While many debit cards can be tokenized and charged once, that does not mean they can be charged again. Important: A debit card that can be tokenized is not necessarily eligible for recurring payments. Token creation only […]
The High Rates Small Loan Model
Speed-First Underwriting Plan One-page plan for $300 to $600 loans at high APR. The goal is speed with controlled fraud. The live call and debit card capture are the primary gate. IBV is used only to resolve specific uncertainty. Goal: Speed + Controlled Fraud Gate: Mandatory Live Call + Card […]