Assignments are most commonly used for past due accounts associated with collections activity.
Assignments are fully customizable and can be created in
Admin > Store Settings.
An Assignment is a status used to organize loans based on the loan’s current standing within the collections process.
Conversely, the Owner is typically a user in your store who is responsible for actions taken on the loan.
💡 Assignment vs. Owner
Assignments represent the loan’s collections status or workflow stage, while Owners represent the
person responsible for the account.
person responsible for the account.
⚙️ Common Assignment Use Cases
| Assignment | Typical Purpose | Common Actions / Effects |
|---|---|---|
| Third Party Collections | Used when an account has been placed with an outside collections agency or law firm. |
|
| Bankruptcy | Used when a borrower files bankruptcy and the account enters an automatic stay. |
|
🧠 Best Practices
- Use clear assignment names that are easy for staff to recognize.
- Keep assignment workflows standardized across all collectors and managers.
- Use assignments to suppress accounts from automated communication when appropriate.
- Review assignment queues regularly to ensure accounts are handled correctly.
Pro Tip: Assignments work best when combined with alerts, repayment restrictions, and dialer rules to fully control the account workflow.
Note: Assignments are operational tools used to organize and manage account workflows.
Your organization should determine the appropriate compliance and servicing rules associated with each assignment type.
Your organization should determine the appropriate compliance and servicing rules associated with each assignment type.
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