On January 24, 2025, the Eleventh Circuit made a landmark decision by vacating the FCC’s “one-to-one” consent requirement for marketing calls and texts under the Telephone Consumer Protection Act (TCPA). This ruling has significant implications for businesses and marketers, as it reaffirms the traditional interpretation of “prior express consent” under […]
How payment status’ work
Positive Status: Paid, Deposited, Skip and Cleared Negative Status: Pending, Returned Any payment made via the transaction box (lower right hand corner of the loan details page) will mark the olderst payment paid. Any debit card payment made on the loan details page will mark the scheduled payment “paid” if it’s […]
Podcast on the CFPB payment rule
How to reschedule or edit an ACH payment
To reschedule or edit an ACH payment, use the calendar function next to the payment in the loan details.
Crafting Non-Spammy Messages: Avoiding Common Pitfalls
In today’s digital landscape, standing out in a crowded inbox requires finesse. Here’s how to craft engaging texts and emails while dodging spam filters: 1. Personalization is Key Address recipients by name and tailor content to their interests to show genuine engagement. 2. Beware of Spammy Keywords Avoid excessive capitalization, […]
COMMON SENSE TIPS TO STAYING COMPLIANT WITH THE NEW TCPA RULES
To comply with the new rules implemented by the Federal Communications Commission (FCC), businesses, particularly those in advertising, telemarketing, and lead generation, should take several common-sense steps: Review and Update Consent Procedures: Ensure that prior express written consent is obtained on a “one-to-one” basis, authorizing no more than one identified […]
FCC ADOPTS NEW RULES TO CLOSE THE ‘LEAD GENERATOR’ ROBOCALL AND ROBOTEXTS LOOPHOLE
On December 13, 2023, the Federal Communications Commission (FCC) implemented a set of new rules designed to strengthen defenses against scam robotexts and address vulnerabilities that have allowed unscrupulous practices to exploit consumers. These rules mark a crucial step in the ongoing battle against unwanted and illegal calls and texts, […]
How to setup two factor authentication (2FA)
Here’s how it works: First, you must install the Google Authenticator app. The 2FA app is available on both the iOS App Store as well as the Google Play store. It’s free to download and use. Next, inside Intro XL, the user goes to Help > My Profile, next the […]
IS A RECESSION IMMINENT AND HOW WILL IT AFFECT LENDING AND CREDIT?
The lending world in 2024 is feeling the pressure from two big forces: the economy and technology. We’ve experienced a slow burn in the economy going back to the pandemic fueled infalation. As folks worry about a potential economic downturn, lenders are doing some soul-searching, rethinking their lending rules and […]
Unsubscribe for emails – Is it necessary?
Intro XL provides a placeholder that will allow your leads and borrowers unsubscribe from your marketing emails. This placeholder is important for a number of reasons, but without getting into too many details, read this article. The biggest reason is that you would rather a person unsubsribe than report you […]